Exchange Policy
We at Collectors Edition (also referred to as CE) strive to give you the quality product of your choice. However, if you are unhappy with the order you have received for any reason, you can mail us at support@collectorsedition.in.
Only T-shirts are applicable for return and/or exchange. Any other items will not be eligible for exchange or returns. Any preordered items (including T-shirts) are not eligible for exchange or returns.
To initiate an exchange or return for products received with shipping-related damages, a video documenting the unboxing process within 24 hours of delivery is mandatory.
Exchanges can only be done for the same products in different sizes and colors. It cannot be exchanged for any other product or designs across our website/app.
If you wish to exchange products from a combo pack (considering the combo pack is only made of T-shirts), the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries, you can contact us at email support@collectorsedition.in and we will get back to you. Once we confirm, your exchange will be processed.
We check products to ensure they are unused, in original packaging, and in the same condition they were sent out to you. Clothing products with tags should have the brand tags intact. Products with removed tags indicate usage and will not be accepted for returns or exchange. Once we receive the returned item(s), they will be checked and we will issue an exchange.
It might take 5-7 business days to process the exchange.
We do not have a reverse pick-up facility yet. For now, you will have to self-ship the product(s).
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
We will not be able to gift wrap any exchanges requested.
The same product cannot be returned more than 2 times. We reserve the right to refuse a return or exchange in case of any abuse of the Returns and Exchange process.
Considering all the above terms of the policy you can request returns and exchanges of T-shirts within 15 days of delivery from your Orders Page.
Collectors Edition may, at its discretion and without prior notice, change the products or categories to which this policy would apply.